Holiday Season 2024: As we approach the holidays, there may be delays with USPS, UPS, FedEx and local postal services. The delivery timeframes shown at checkout are estimates provided by our shipping partners, please be advised that your order may take longer than these timeframes to arrive.
Shipping Timeframes
All orders are shipped from our fulfilment centres in the US and UK.
US customers: Please note your order may be shipped from the UK. The dispatch location is dependent upon stock levels in our fulfilment centres.
UK customers: Please note your order may be shipped from the US. The dispatch location is dependent upon stock levels in our fulfilment centres.
United States from a US fulfilment center:
- Standard Shipping: 3 - 5 business days
- 2-Day shipping
- Next-Day shipping
- 4-30 business days
The time frames above exclude the required time to process the order before it is dispatched.
Shipping Rates
The shipping rate is calculated based on your address, or free on orders of $99+!
Due to the impact of Covid-19 on freight transport, our logistics partners are experiencing increased pricing on international shipments. We are sorry for any inconvenice this might cause.
Destination Countries
We offer worldwide shipping excluding the following countries due to carrier restrictions: Iran, Sudan, North Korea, Syria, Brazil, Cuba, and Crimea
Order Tracking
Once your order has been dispatched, we'll send you a shipping confirmation email with a tracking ID. If you do not receive a shipping confirmation email within 3 working days, please reach out to the customer support team: hello@antsylabs.com
International orders will be assigned a final mile tracking ID. This can be found under ‘Alternate Tracking Number(s)’ via the UPS or Royal Mail tracking link. This ID can be used on your local carrier's website once your package reaches your country.
If your post service cannot deliver to your address, the order will be held at your local post office. If the order is not collected within the allocated time period from the post office and returned to our warehouse, we will refund the order cost once it is received back, minus the original shipping fee.
Shipment Issues
If the shipment information states that the order has been delivered but you have not received your package, we suggest that you check with your neighbours and in safe places around your property.
If your order is still unaccounted for, we recommend that you first contact the carrier or post office to report the loss if the tracking confirms the parcel has been delivered to the address. Please email us a copy of their response with details of their investigation.
After 60 days have passed from dispatch, we are unable to file a claim for, replace or refund lost shipments, therefore we strongly advise you to contact us as soon as possible.
United States
If your tracking link has not updated within 20 business days, please contact our customer support team: hello@antsylabs.com
International
If your tracking link has not updated within 30 business days, please contact our customer support team: hello@antsylabs.com
Customs Duties/Taxes
Orders placed from outside of your country may be subject to local import duties and taxes, as well as local carrier processing fees. Customs policies vary depending on your location. Any import duties or taxes will be calculated by the local customs office once your package reaches your country.
Unfortunately, Antsy Labs cannot be held responsible for any extra charges. If a delivery is refused and returned to our warehouse as a result of unpaid taxes, import duty or additional courier fees incurred on the order, the final refunded amount will deduct any costs associated with the return.
Cancellations
After an order is placed we cannot guarantee and changes or cancelations as we try to ensure fast dispatch. Please ensure you want to proceed with an order before completing payment.